Workforce Management

Flex schedules. Inform agents. Meet demand.

Imagine possessing the ability to shift the schedules of your entire workforce, immediately inform agents across multiple communication channels and elicit a swift reaction to meet contact center demand — all within minutes. This is the power of Community, the new standard in enterprise workforce management software.

Innovation built on experience. That is what the Community workforce management solution is all about. For over a decade Community has been delivering one of a kind features to the workforce optimization market. Our heralded steps to success deployment process accelerates the capture of benefits and drives unmatched return on investment.

Technology partners and IT departments appreciate the open architecture, scalability and extensibility of Community.  As a result of that design, Community could be installed in your center tomorrow. Innovation across the board based on decades of workforce management systems and practices experience is redefining the workforce optimization arena. That is why Community is the product of choice for contact centers, leading industry consultants and technology partners. With Community you get:

  • Four tightly integrated portals for agents, administrators, supervisors and schedulers

  • IT friendly interface; 100% browser based, no flash, no Java. Includes familiar Microsoft architecture and SQL Server

  • Enterprise installations in less than a day

  • Tightly integrated bi-directional text message schedule adjustment capability

  • Easier, deeper and more reliable integration with over 20 different ACD manufacturers and no hidden fees

  • Fully automated overtime and voluntary time off solicitation across multiple communications channels

  • Proven steps to success deployment process for rapid adoption

  • Highly experienced Professional Services and Help Desk team

Pricing and Maintenance

Community originated all inclusive pricing and flexible portals for all roles and lowered the cost of entry and the cost of ownership for the contact center. Free seamless upgrades under standard maintenance are another industry first and just one more reason contact centers choose Community.