Faster, Smarter Service for you…
At CXM, our goal is to provide the absolute best customer experience possible. We understand that when support is required, you generally need help right away. In addition to contacting our Technical Assistance Center by phone, we’ve also created a support portal that makes it easy for you to log support requests online and monitor the progress of open tickets.
To reach our Technical Assistance Center please call: +1-866-400-4296 or submit an Online Support Request.
CXM Salesforce Service Cloud Support Portal
The CXM Support Portal is built on Salesforce Service Cloud, the world’s #1 customer service solution.
With access to the portal you can:
Open or update tickets from any browser on device.
Receive a ticket number without calling CXM Support.
Review progress and resolution on all tickets.
Many times, our engineers can complete diagnostics and even resolve issues without your involvement.
Access to the CXM Salesforce Service Cloud is available to all CXM customers. To request credentials, please call 1- 866-400-4296.
The CXM support team is always available to answer questions or assist with training as required.