Speech Analytics

Analyze contacts across all communication channels: calls, chat, email and social.

CXM & CallMiner Engagement Analytics helps businesses and organizations improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction. CallMiner’s market leading cloud-based voice of the customer analytics solution automatically analyzes contacts across all communication channels: calls, chat, email, and social.

CallMiner offers both real-time monitoring and post-call analytics, delivering actionable insights to contact center staff, business analysts, and executives. The results include improved agent performance, sales, operational efficiency, customer experience, and regulatory compliance.

With over 10 years of industry leadership and over 2 billion hours of conversations analyzed, CallMiner serves some of the world’s largest call centers, delivering highly effective, usable, and scalable speech analytics solutions.

Evaluate what was said, when it was said, who said it and how it was said to score key trends and metrics such as customer sentiment.

Evaluate what was said, when it was said, who said it and how it was said to score key trends and metrics such as customer sentiment.

Customer eXperience Management solutions are designed to maximize customer experience, accelerate employee engagement, and boost analytics-enabled insights into the customer interactions and contact center operations. Call CXM today to learn how this technology can be a game changer to your business contact center and enterprise.