Get out of the dark and the "He Said, She Said" Conversations.
CXM offers a variety of ways to record telephone conversations including DMCC Recording, Single Step Conferencing, VoIP Port Spanning, Port Mirroring, Trunk Tapping. Station Side Tapping, & Select Observe.
Better agents equal better customer experience.
Tired of searching for the perfect call to grade? Sick of Excel spreadsheets? Do you desire an automated workflow with on demand reporting and trending?
Schedule, forecast and view agent adherence with a click of a mouse.
Your relations with your agents is personal, shouldn't your workforce management system reflect that? CXM WFM brings your agents to life.
A ground breaking, unique solution for gathering Business Intelligence to solve your customer contact efficiency, regulatory and business development challenges.
Unlock the valuable information from within your customer calls! Identify why your customers calls and optimize your operations. Know what your competitors are offering and reduce customer churn. Know how your customers are responding to your brand, marketing and promotions.