Record all or a percentage of interactions to attain a complete understanding of agent/customer communications.
Records all desktop activity, delivering a 360° view of interactions with customers, and allows for multiple monitors.
Provides supervisors with the ability to monitor both audio & desktops of contact center agents in real time.
Evaluating interactions and improving performance in the contact center.
PCI & HIPPA Compliance
Security and Compliance in the contact center.
Elevate the customer experience. Power your business with customer insights. Optimize outcomes.
Schedule, forecast and view agent adherence with a click of a mouse.Your relations with your agents is personal, shouldn't your workforce management system reflect that? CXM WFM brings your agents to life.