Mitel Call Recording

CXM Recording and Quality Monitoring is an advanced, web-based contact center call recording and quality monitoring solution with unmatched integrations to the Mitel communications solution.

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CXM Recording and Quality Monitoring was one of the first web-based call recording and quality monitoring solutions for the Mitel ICP 3300 and the Mitel 5000. CXM call recording for Mitel supports a variety of call recording methods including trunk, station and VoIP with a native CTI integration to the Mitel MiTai application to obtain critical call information. CXM call recording for Mitel can be easily configured to record 100% of your calls, a sampling of calls and the recording of calls on demand. CXM Recording and Quality Monitoring is an active Mitel partner, has been apart of the MiSolutions Network (MiSN) partner program since 2000 and is available to Mitel Resellers via the Mitel Commsource Catalog.



    CXM supports call recording on the following Mitel platforms:

    • Mitel 2000
    • Mitel 3300
    • Mitel 5000

    About CXM Call Recording

    The CXM recording solution offers a wide range of configurations to accommodate the automatic recording of VoIP devices, digital phones, analog phones, and radios for a variety of industry leading platforms. CXM supports full time recording and/or sampling recording all within the same application.

    CXM software is designed to evolve with you and your organization. Today you may be on one PBX type tomorrow another; CXM can easily be reconfigured from your old to new telephony system so you don't have to skip a beat or consider the added expense of purchasing a new recording solution.

    Furthermore, CXM is multi-site, multi-PBX capable. Our easily and intuitive recording solution can record multiple PBX's centrally from one location for easily administration and archiving.