Cisco Call Recording

CXM has many Cisco-certified solutions available, bringing the benefits of call recording, quality monitoring and customer surveys to users of Cisco VoIP telephony solutions.

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Cisco VoIP call recording with the CXM Call Recording and Quality Monitoring software is achieved through packet-sniffing via port mirroring. The Cisco Call Recording and Quality Monitoring Solution offered by CXM is flexible, easy to use, scalable as well as robust; allowing supervisors and administrators to not only easily implement, access calls and playback calls, but also grow the system to meet the demanding and changing needs of the contact center.


    CXM supports call recording on the following Cisco platforms:

    • Cisco Unified Communications Manager (CallManager)
    • Cisco Unified Communications Manager Express (CallManager Express)
    • Cisco Unified Contact Center Enterprise (CCE)

    About CXM Call Recording

    The CXM recording solution offers a wide range of configurations to accommodate the automatic recording of VoIP devices, digital phones, analog phones, and radios for a variety of industry leading platforms. CXM supports full time recording and/or sampling recording all within the same application.

    CXM software is designed to evolve with you and your organization. Today you may be on one PBX type tomorrow another; CXM can easily be reconfigured from your old to new telephony system so you don't have to skip a beat or consider the added expense of purchasing a new recording solution.

    Furthermore, CXM is multi-site, multi-PBX capable. Our easily and intuitive recording solution can record multiple PBX's centrally from one location for easily administration and archiving.