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PCI ComplianceIf they can't hear it, they can't steal it.

CXM makes achieving compliance with PCI DSS easy with both standard and optional features that can be customized for your unique recording environment. Achieving PCI Compliance is accomplished easiest, by utilizing CXM ConForm.; a dynamic module that eliminates the threat of a security breach by automatically muting the recording while your agent receives the customer’s credit card information. If there is no data stored, there is nothing to steal!

CXM ConForm, among other dynamic CXM security features include:

  • Restricted Access to Data (Complies with PCI DSS Req. 3, 7 and 9)
  • Disk and Network Encryption (Complies with PCI DSS Req. 3, 4, and 9)
  • User Security and Audits (Complies with PCI DSS Req. 2, 3, 7, 8, 9, and 10)
  • Credit Card Muting–---ULTIMATE PROTECTION

Eliminate all fear with CXM ConForm. If you can't hear it, you can't steal it! The ConForm solution is a dynamic CXM security module able to receive start and stop triggers to define the beginning and end of a period within a call that contains sensitive information, effectively pausing the recording of both voice and screen. This ensures that sensitive data is not stored, in compliance with regulation such as PCI DSS related to payment card security codes (CID, CAV2, CVC2, CVV2).

  • PCI Compliance