CXM's Webinar Series hosted "Coaching For a Better Customer Experience". If you missed the live presentation, you can still replay the recording at https://attendee.gotowebinar.com/recording/424676846828642051
The entire session is about 30 minutes and is broken into 3 parts; presentation, demo, and questions.
We look forward to our next Webinar on Fundamentals of Call Recording which will be held on September 21st at 11am Central Time. Check back for the live registration link.