New Release Includes Refresh of Key Applications
HOUSTON, TX March 22, 2016 - CXM announces the general availability of version 5.1. This new release includes a variety of product enhancement and application re-writes. CXM’s commitment to continuously review existing tools, and ensure alignment with contact center best practices, shines through key feature enhancements in CXM v5.1.
Monitoring agent’s screens remains a key component in quality monitoring. Version 5.1 includes two screen player applications that were completely re-written, greatly improving their functionality; the CXM media player and CXM Live Monitor. Enhancements to the CXM Media Player include: slider bar for viewing events, enhanced play control, play status, video and audio timecodes to verify sync, and the ability to export a portable reference file that includes links to audio and screen playback. For CXM Live Monitor, the enhancements include: status notification for connectivity to agent screens and the CXM server, playback screens scale for various monitor aspect ratios and multiple monitors, ability to adjust watch list order,