Agent CoachingBetter agents equal better customer experience.
CXM Coaching, a core component of the CXM CORE PACKAGE, features and functionality are superior to any other product in the industry. The moment a supervisor grades a call, the agent receives an email notification that a call has been graded for them. The agent, at times specified by the call center, can log in to their own, web based private agent portal where they can review graded calls, listen to calls, review training materials and so much more. CXM Coaching enables supervisors to provide instant feedback to agents & provide instant training opportunities to optimize agent performance and increase customer satisfaction.