Skip to content
Call Recording

Call Recording

Get out of the "He Said, She Said" Conversations.

Click Here to Learn More
PCI Compliance

PCI Compliance

If they can't hear it, they can't steal it.

Click Here to Learn More
Performance Evaluation

Performance Evaluation

Better agents equal better customer experience.

Click Here to Learn More
Screen Recording

Screen Recording

Gain the visibility you need to optimize your agent performance.

Click Here to Learn More
Speech Analytics

Speech Analytics

A unique solution for gathering Business Intelligence.

Click Here to Learn More
Workforce Management

Workforce Management

Schedule, forecast and view agent adherence.

Click Here to Learn More
Agent Coaching

Agent Coaching

Better agents equal better customer experience.

Click Here to Learn More

Customer Experience Management is our name and our company’s focus. The CXM solution provides leading edge workforce optimization solutions for contact centers and enterprise corporate clients. CXM was developed based on a client request for a solution that was easier to use and less expensive than what was available on the market. Nearly 20 years later, CXM still focuses on an easy to use solution with a low total cost of ownership. Our intuitive interface and industry leading maintenance program keeps ownership simple, putting an end to surprise upgrade fees or large training costs for new employees. Let us show you the difference a customer focused company can provide.

CXM Workforce Optimization Suite